FAQ

About Zurchers

(5 questions)

How do you pronounce the store name?

It's pronounced "Zer-kers." Zürcher is a German surname — a habitational name for someone from the city of Zürich.

Where did Zurchers start?

Zurchers was founded in Boise, Idaho.

Where is Zurchers Headquarters?

Zurchers HQ is located in Draper, Utah.

Are there any new stores coming?

Nothing announced at this time. Check our Locations page for the most up-to-date store list.

What are your store hours?

Most locations are open:
Monday – Thursday: 9:00 AM – 8:00 PM
Friday – Saturday: 9:00 AM – 9:00 PM
Sunday: Closed

Holiday hours may vary. Call your local store to confirm.

Balloons & Helium

(5 questions)

What is the most popular balloon you sell?

Our best-seller is the Rose Gold Metallic balloon — a perennial customer favorite.

Do you fill outside balloons — ones not purchased at Zurchers?

Yes! You just pay for the cost of helium.

We are not responsible if the outside balloon pops or does not float.

How many balloons do the disposable helium tanks fill?

Approximately 20–50 latex balloons depending on size. See our Helium Tank product page for full details.

How long do helium balloons last?

Standard latex balloons float for approximately 8–12 hours. Mylar/foil balloons can last several days to a couple of weeks. Adding Hi-Float to latex balloons can extend float time up to 25x longer. Ask your local store for details.

What is Hi-Float?

Hi-Float is a gel applied inside latex balloons before filling with helium. It dramatically extends float time — from a few hours to several days. Available at all Zurchers locations. Learn more on our Balloons 101 page.

Shopping & Inventory

(3 questions)

Do you guarantee the inventory quantities shown on the website?

No — quantities shown online are an estimate and not guaranteed. We do our best to keep inventory accurate, but errors can occur.

For the most accurate, up-to-date inventory, please call your local store directly.

What is your return policy?

Zurchers accepts returns on most items. For full details — including timeframes, exclusions, and the claims process — visit our Return and Refund Policies page.

Do you sell costumes?

Yes! Zurchers carries a wide selection of costumes and costume accessories for all ages and occasions. Browse in-store or check online for current availability.

Store Services

(4 questions)

Do you offer curbside pickup?

Yes! Order online and pick up at your local Zurchers. Select Pickup at checkout and choose your store. Learn more on our Curbside Pickup page.

Do you offer balloon delivery?

Yes! Many locations offer local balloon delivery. You can also order pre-made bouquets for delivery or pickup directly on our website.

Do you have a custom print shop?

Yes! Zurchers offers custom printing for banners, signs, labels, and more. Visit our Print Shop to see options.

Do you carry wedding supplies?

Absolutely. Zurchers is a full party and wedding store. We carry decorations, tableware, favors, and more for bridal showers, bachelorette parties, and receptions. Browse our Wedding collection.