USER CONTRACT
Welcome to Zurchers Print Shop. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. Zurchers Print Shop under Zurchers Merchandise Co. collectively referred to herein as “Zurchers Print Shop”, reserve the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this site.
PRODUCTS and SERVICESProducts and services provided by “Zurchers Print Shop” are for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited, unauthorized, or commercial use.
ORDER RESPONSIBILITYThe customer is fully responsible for final proof and layout approval prior to the printing process. Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given. “Zurchers Print Shop” shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment.
PROOFSAn online proof will be sent for your review after you have uploaded your files. We strongly urge customers to check the electronic proof of their artwork before submitting the order. No job will be sent to press without your approval. An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the color change from RGB or Pantone to CMYK. Therefore, “Zurchers Print Shop” will not be liable for color variation between the proof and the printed product. We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer's responsibility to determine if the job is color critical.The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer, are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.
ARTWORKUnder these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of offensive, vulgar, or inappropriate nature. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
Art Resolution Requirements All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. “Zurchers Print Shop” is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. “Zurchers Print Shop” is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.
Color AccuracyOur prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to “Zurchers Print Shop”. “Zurchers Print Shop” is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to “Zurchers Print Shop”, you certify that you have the right to use the image(s) in your artwork files. “Zurchers Print Shop” is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. For submitted artwork, please use CMYK color codes for best printing results.
Bleed and Margin RequirementsSince cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inch inward or 0.125 inch outward may be cut. Please allow for a cutting tolerance of 0.250 inch. We recommend no borders due to shifting in the cutting process because they may appear uneven.
Customer ContentAll information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to “Zurchers Print Shop”. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.“Zurchers Print Shop” does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will “Zurchers Print Shop” be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.You acknowledge that “Zurchers Print Shop” has the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that “Zurchers Print Shop” may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of “Zurchers Print Shop”, its users and the public.
Graphic Design ServicesBy ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of “Zurchers Print Shop” are the sole intellectual property of Zurchers Merchandise Co. Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate “Zurchers Print Shop” for releasing its intellectual property and/or transferring over copyright rights.
PAYMENTAll prices and amounts given by “Zurchers Print Shop” are in U.S. Dollars (USD), unless otherwise noted.If a customer purchases any products or services at “Zurchers Print Shop”, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment. Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.
Sales Tax Policy“Zurchers Print Shop” charges Utah State Sales tax based on all orders unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate at the time of order.
Job Cancellation & Printing Downgrade A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
Refund PolicyAll sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once “Zurchers Print Shop” starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.
Limit of LiabilityCustomers must notify “Zurchers Print Shop” within 4 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to “Zurchers Print Shop” at the customer's expense within 4 days from the date of delivery or date or pick-up. If we accept the claim as valid, “Zurchers Print Shop” will reprint the order and arrange delivery/shipping back at no cost to the customer. Charges to rush print are non-refundable. “Zurchers Print Shop” assumes no liability beyond the price of your order. Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
TURNAROUND TIMETurnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted. All turnaround times are based on business days and office hours: Monday through Friday 9am - 4pm Mountain Standard Time (MST), excluding all national and federal holidays. All jobs with standard turnaround times submitted and approved before 9am MST on any given working business day will begin production (day 1 of turnaround time) that day. If the order is submitted and approved after 9am MST on any business day, the job will begin production (day 1 of turnaround time) the following business day. The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. “Zurchers Print Shop” is closed Saturdays, Sundays and holidays, so these days are not considered when calculating printing turnaround time. In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select. Time-Sensitive Jobs We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify customer service. Cancellation of a job based on turnaround time is permitted ONLY if the “Zurchers Print Shop” agrees to these terms in writing as a condition when the customer places the order.
Low Quality ArtworkIf we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.
SHIPPINGNo refund on shipping charges will be allowed on any job once it has shipped.“Zurchers Print Shop” ships jobs via UPS. Our responsibility is limited to preparing your printing order and delivering it to UPS for delivery. Once a package is shipped, “Zurchers Print Shop” is not responsible and will not be liable for late or damaged packages during the shipping process.Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.“Zurchers Print Shop” is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.If a package is not delivered due to an error made by the customer in submitting the proper shipping address, “Zurchers Print Shop” will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.
PRODUCT RIGHTS“Zurchers Print Shop” reserves the right to show customers samples of any products we have printed and/or designed.
GENERAL TERMS AND CONDITIONS
IndemnificationYou agree to defend, indemnify and hold harmless “Zurchers Print Shop”, their employees and affiliates against any and all claims, damages, legal fees, costs and expenses arising from or related to your use of the Site or related to customer-submitted content. You also certify that you own rights to or have a license for the content or image(s) being used in your order.Transfer of TitleOnce “Zurchers Print Shop” ships the order, the customer agrees that ownership and responsibility of the printed products transfer to the customer. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.For any product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such product shall be deemed to have occurred at the time we transmit the product via email or other electronic communication addressed to the customer.
Attorney's FeesIf a suit, action, arbitration or other proceeding of any nature whatsoever is instituted in connection with any controversy arising out of this Agreement or to interpret or enforce any rights under this Agreement, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys' fees incurred in enforcing this Agreement. NotificationsBy purchasing an order through “Zurchers Print Shop”, you agree to receive emails and/or SMS text messages related to the status of your account or purchase order, including job status changes, job shipment, or job related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between “Zurchers Print Shop” and its customers.You agree to promptly update your order information (if applicable) in order to keep it current, complete and accurate. “Zurchers Print Shop” is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer's email filter settings that do not allow acceptance of our emails, or any other technical difficulties beyond our control.Periodic newsletters, product specials, promotions, sales, coupons and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses. You have the option to unsubscribe from these services at any time.User Feedback All comments, feedback, reviews, suggestions and ideas submitted, copied, or sent to our email address become and remain the exclusive property of “Zurchers Print Shop”. You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by “Zurchers Print Shop” in any medium for any purpose anywhere without obtaining your consent. “Zurchers Print Shop” is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.
Zurchers Print Shop, updated 9/13/2024
